Getting to know the software and how it works was the first thing I had to do. This involved training on the software and shadowing the Support Analysts to understand how to deal with the customers. Once I was confident enough with the software I could answer customer queries myself and when you fix an issue for someone who is grateful it can be very fulfilling.
I would say that it’s the people who I get to work with at inspHire, that I really enjoy, It’s a great team. I’ve made some great friends over the past two years and will continue to make more.
I came to inspHire with no prior experience, and I have managed to excel my own expectations. I have been learning Crystal Reports, SQL as well as application knowledge all while studying for my apprenticeship qualification. I feel this was recognised by the directors when they asked me to move to join the Implementation Team to fill a new role in that department.
My job is all about helping new customers who are implementing their new inspHire system. The main thing I have learned at inspHire is how to deal with these customers in a calm and professional manner and what to say and what not to say. It’s definitely a skill that is really important not only within my job role but also a valuable life skill.
Since starting in June 2015, I quickly progressed through the company making my way into the into the Implementation Team performing new installations as well as server moves in early December. After I had completed my Year Apprenticeship I was put onto a permanent contract in the Implementation and Project Management department.
I would love to continue working at inspHire for a long time mainly due to the people I get to work with every day but also because I enjoy the work I do. There are many opportunities at inspHire and as I gain more experience I should be in a good position to apply for more senior roles.
